Return and Refund Policy

Last updated: 28 September 2026

We want you to be happy with your purchase. If there is a problem with your order, email us at digitalrythmstore@gmail.com with your order number and a description of the issue.

Change-of-mind returns

You may request a return within 30 days of delivery if you have changed your mind. To qualify, the item must be unused, in its original condition, and returned with its original packaging and accessories.

Contact us before sending an item back. If we approve the return, we will provide return instructions and an address. Do not send returns to the address on the shipping label, as it may be a fulfilment facility that cannot receive them.

For a change-of-mind return, you are responsible for the return shipping cost. We recommend using a tracked service. We will refund the item price to your original payment method after we receive and inspect the return. Original shipping charges are not refunded for change-of-mind returns.

Faulty, damaged, or incorrect items

If your item arrives damaged, is faulty, or is different from what you ordered, contact us as soon as you can. Include your order number and, where practical, photos or a short video showing the problem. We will assess the issue and arrange an appropriate remedy, such as a repair, replacement, or refund.

The 30-day change-of-mind window does not limit your rights for faulty goods. Customers buying from a New Zealand business may have remedies under the Consumer Guarantees Act 1993, including after 30 days where applicable.

Missing or undelivered orders

If your order has not arrived within the delivery timeframe shown in our Shipping Policy, contact us at digitalrythmstore@gmail.com. We will check the tracking and work with the carrier or fulfilment provider to resolve it.

Refunds

Once a refund is approved, we will issue it to your original payment method. The time it takes to appear in your account depends on your payment provider.