Orders
What does Digital Rhythm sell?
Digital Rhythm sells technology accessories and room décor through our online store.
Can I change or cancel my order?
Email digitalrythmstore@gmail.com as soon as possible with your order number. We will try to make the change, but we cannot guarantee it once your order has entered processing or has shipped.
Will all my items arrive together?
Not always. Items may be fulfilled separately and arrive in different parcels. If that happens, you may receive more than one tracking update.
Shipping
Where do you ship?
Available destinations depend on the product. Enter your address at checkout to see whether we can deliver the items in your cart.
How long will delivery take?
Orders are typically processed within 1–3 business days. International delivery often takes around 10–15 business days after processing, but the time varies by product and destination. Delivery estimates are not guaranteed, and customs or carrier delays may add time.
How much does shipping cost?
The shipping charge for your order is shown at checkout before you pay.
How can I track my order?
When tracking is available, we will email the tracking details after your order ships. Tracking updates may take a little time to appear after dispatch.
Will I have to pay customs charges?
You may be asked to pay import duties, taxes, or carrier handling fees when an international order arrives in your country. These charges are not prepaid by Digital Rhythm unless they are expressly shown as collected at checkout. For more information, see our Shipping Policy.
What if my order is late or missing?
Email digitalrythmstore@gmail.com with your order number. We will check the tracking and investigate with our fulfilment partner or the carrier.
Returns and products
Can I return an item if I change my mind?
You can request a change-of-mind return within 30 days of delivery. The item must be unused, in its original condition, and returned with its original packaging and accessories. Contact us before sending anything back so we can provide the correct return instructions. The customer pays return postage for change-of-mind returns. See our Return and Refund Policy for full details.
What if my item arrives damaged, faulty, or incorrect?
Email digitalrythmstore@gmail.com with your order number and a description of the problem. Photos or a short video, where practical, will help us investigate. We will arrange an appropriate remedy in line with applicable consumer law. The 30-day change-of-mind period does not limit your rights for faulty goods.
Where should I send a return?
Please do not send an item to the address on its parcel label. Contact us first. If a physical return is needed, we will give you the correct address and instructions.
When will I receive my refund?
Once a refund is approved, we will issue it to your original payment method. Your payment provider determines when the funds appear in your account.
Contact
How do I contact Digital Rhythm?
Email us at digitalrythmstore@gmail.com. Please include your order number if your question is about a purchase.